Shipping & Returns

SHIPPING 

We ship worldwide and offer several different shipping options and you can see them at checkout. 

 

RETURN POLICY

Return Conditions You can return the product within 14 days after delivery date. The product must be returned in the same condition as you received it. The product with attached hangtags and box, must be returned in same condition as you received it. If the product is ruined or used the product shall not be refunded. 

 
The customer will have to pay for all return-shipping costs. If returning because of damaged goods or if the return is due to a mistake made by Ten Points AB, we will refund the cost for the item as well as the cost for returning it. You need to email the receipt of the shipping cost to shop@tenpoints.se

Returning A Package

Put the shoe box in a bag or similar before shipment. Don't use only the box, it has to be covered! Include and fill in return form and receipt received with the shipment and if possible, please provide us with a tracking number. Ten Points web shop suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed. It is the customer's responsibility to ensure that the package is returned to Ten Points Web shop.

Return the package to:

Company:  TEN POINTS WEB SHOP

Address:  IMPORTGATAN 4

Zip code:  26273

City:  ÄNGELHOLM

Country:  SWEDEN

Email:  shop@tenpoints.se

Phone:  +46 431 44 50 70 

 

Exchange a product

We are not able to exchange products such as different size or different colour. You need to return the product and place a new order. 

Refunds 

If you are approved, then your refund for the shoe cost will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account, Paypal or Klarna.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at shop@tenpoints.se

 

How to return a defect product or a claim?

Contact customer service shop@tenpoints.se as soon as you discover the defect and have your order number at hand. Inform Customer Service about the problem and they will help you with your claim.

Transport Damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.

Local Taxes

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customer’s own expense. 

Unclaimed Packages

For packages that are not picked up within 14 days, Ten Points web shop reserves the right to charge you a handling fee of shipments costs.  


All enquiries: shop@tenpoints.se